You are auditing a manufacturer of specialty tea products during a Stage 2 certification audit. In the quality laboratory, you interview one of three operatives conducting sensory testing of a batch from the production line.
Select three options of evidence which could demonstrate conformance with clause 9.1.1 of ISO 9001:2015.

• A. The Hedonic Method is used to monitor the quality of the product
• B. Sensory testing results are recorded
• C. Operatives having a university degree in food science
• D. Analysis of the results of sensory tests
• E. Outsourcing the sensory testing to an accredited laboratory
• F. Independent experts were brought in to review test processes
• G. Safe disposal of the tested product
• H. Laboratory staff routinely tested for respiratory ailments

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

An audit team leader arrives at a printing organisation to carry out a Stage 2 audit for a certification body. At a meeting with the Quality Manager, she is told that they have won their biggest contract from a computer manufacturer to print and compile computer documentation packages. They have leased the unit next door for space reasons but have never worked in this sector before. The Quality Manager wants the ISO 9001 certificate to cover the new contract.
During the audit, a team member finds that a number of print jobs have been rejected by several clients over a number of months due to spelling errors in the print run. The Print Manager blames the new employees they had to take on because of a big contract. The auditor raises a nonconformance against clause 10.2.1.b of ISO
9001.
Which one of the evidence statements would support this finding?

• A. There was no evidence that a check of spelling took place before the release of printing to the client.
• B. The actions taken to deal with customer complaints did not prevent recurrence of the problem.
• C. The organisation did not provide the correct resources to prevent nonconformity.
• D. There was no record that the organisation evaluated the effectiveness of the training given to new employees.

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Consultancy ABC, which is a subsidiary of a certification body called ABC-CERT, provided consultancy services regarding the implementation of a QMS based on ISO 9001 to an organization. Considering this, can ABC-CERT provide certification services to the organization which obtained consultancy services from Consultancy ABC?

• A. No, ABC-CERT is not allowed to provide certification services to that organization ever, as this would be a conflict of interest.
• B. Yes, after a minimum period of two years has passed.
• C. Yes, if both parties sign an agreement which states that previous services by Consultancy ABC will not impact the judgment of auditors.

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

An ISO 9001 certified organization sells packaged food. To maximize the benefits of third-party certification to the organization and stakeholders, the organization has labelled their product ' ISO 9001 certified product ' and is selling it as ' quality food ' .
Which TWO of the following describes this situation in the context of the purpose and benefits of third-party ISO 9001 certification?

• A. The product from an ISO 9001 certified organization will taste better.
• B. ISO 9001 certified food can increase revenue.
• C. The organization will be able to increase its market share.
• D. ISO 9001 is not for product certification.
• E. ISO 9001 certified food can increase customer confidence and satisfaction.
• F. ISO 9001 certification can be used to identify opportunities for improvement of the management system.

(From the following, select six tasks you would expect to be completed during the audit team meeting of a second-party audit in preparation for the closing meeting of a four-day audit being performed by organisation ABC to an external provider.)

• A. The audit team leader informs ABC's Procurement Manager that the closing meeting is ready to be held.
• B. The audit team leader writes all audit finding reports, taking into account the inputs provided by each auditor.
• C. The audit team agrees on the roles of each audit team member for the closing meeting.
• D. The audit team leader holds daily virtual meetings with ABC's Quality Manager to review any timetable issues and potential findings and their impact on the audit for other team members.
• E. The audit team leader refuses to review corrective actions taken to address non-conformities identified during the audit, as required by the supplier.
• F. The audit team agrees on the audit opportunities for improvement to be presented to the supplier.
• G. The audit team leader completes the final report to be signed by all members of the audit team and of the supplier's top management.
• H. The audit team review any points raised by the auditee-nominated representative during the audit.
• I. Each audit team member completes the report of their individual findings.
• J. The audit team agrees on the conformities and non-conformities to be included in the final audit report.

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).