Microsoft Pro: Windows 7, Enterprise Desktop Support Technician (70-685) Free Practice Test
Question 1
DRAG DROP
All client computers on your company network run Windows 7.
After the installation of a third-party defragmentation tool, several employees are unable to start their
portable computers in normal or safe modes.
The Original Equipment Manufacturer (OEM) recovery partition is not installed on the computers. The Boot
Configuration Database (BCD) has also been corrupted.
Using System Recovery Options, you need to fix the BCD so that the computers can boot.
Which tool should you use? (To answer, drag the appropriate tool from the list of tools to the correct
location in the work area.)
All client computers on your company network run Windows 7.
After the installation of a third-party defragmentation tool, several employees are unable to start their
portable computers in normal or safe modes.
The Original Equipment Manufacturer (OEM) recovery partition is not installed on the computers. The Boot
Configuration Database (BCD) has also been corrupted.
Using System Recovery Options, you need to fix the BCD so that the computers can boot.
Which tool should you use? (To answer, drag the appropriate tool from the list of tools to the correct
location in the work area.)
Correct Answer:
Explanation:
Question 2
Users in branch office 1 report that they fail to access the company's intranet Web site located on Web1.
They also fail to access Web sites on the Internet.
A desktop support technician restarts a desktop computer in branch office 1 and discovers the IP configuration shown in the following screenshot.
You need to resolve the network connectivity issue.
What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)
They also fail to access Web sites on the Internet.
A desktop support technician restarts a desktop computer in branch office 1 and discovers the IP configuration shown in the following screenshot.
You need to resolve the network connectivity issue.
What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)
Correct Answer: C,D
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Question 3
Datum hires several consultants to work at the main office for six months. The consultants require Internet access.
The help desk reports that the consultants cannot access the company's wireless network.
You need to ensure that the consultants have wireless access to the Internet. The solution must adhere to the corporate security policy.
What should you request?
The help desk reports that the consultants cannot access the company's wireless network.
You need to ensure that the consultants have wireless access to the Internet. The solution must adhere to the corporate security policy.
What should you request?
Correct Answer: C
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Question 4
Your company has a main office and a branch office. The branch office is configured as shown in the exhibit. (Click the Exhibit button.)
The branch office contains the following wireless devices:
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A phone system that uses the 5.8 GHz wireless spectrum
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A wireless access point that uses 802.11b
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Printers that are compatible with 802.11b and 802.11g
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100 portable computers that use 802.11b and 802.11g Users report that they have an intermittent connection to the wireless access point. You need to recommend a solution that ensures that users can connect to the wireless access point at all
times.
What should you recommend?
The branch office contains the following wireless devices:
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A phone system that uses the 5.8 GHz wireless spectrum
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A wireless access point that uses 802.11b
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Printers that are compatible with 802.11b and 802.11g
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100 portable computers that use 802.11b and 802.11g Users report that they have an intermittent connection to the wireless access point. You need to recommend a solution that ensures that users can connect to the wireless access point at all
times.
What should you recommend?
Correct Answer: A
Question 5
A company has computers running Windows 7 Enterprise. The company also has one file server and two domain name servers running Windows Server 2008 R2.
user's computer can correctly resolve the IP address of the file All computers except for one server from its host name. The user's computer is resolving the file server's host name to an incorrect IP address. The user's computer can access the Internet but cannot access the file server.
You need to recommend actions that can be performed on the user's computer to resolve the host name of the file server.
What should you recommend? (Choose all that apply.)
user's computer can correctly resolve the IP address of the file All computers except for one server from its host name. The user's computer is resolving the file server's host name to an incorrect IP address. The user's computer can access the Internet but cannot access the file server.
You need to recommend actions that can be performed on the user's computer to resolve the host name of the file server.
What should you recommend? (Choose all that apply.)
Correct Answer: D,E
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Question 6
The application support team reports that the App1 data of some users is not saved to AppServer1. The team reports that the users deleted the mapped drive.
You need to prevent the users from deleting the mapped drive.
Which settings should you request be modified in the APP1Deploy GPO?
You need to prevent the users from deleting the mapped drive.
Which settings should you request be modified in the APP1Deploy GPO?
Correct Answer: A
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Question 7
HOTSPOT
All of the client computers on a company's network run Windows 7 and are members of an Active Directory
Domain Services domain.
You deploy network printers. One computer will act as the print server.
You need to ensure that all employees can find these printers.
Which setting should you select first? To answer, select the appropriate group policy in the work area.
All of the client computers on a company's network run Windows 7 and are members of an Active Directory
Domain Services domain.
You deploy network printers. One computer will act as the print server.
You need to ensure that all employees can find these printers.
Which setting should you select first? To answer, select the appropriate group policy in the work area.
Correct Answer:
Explanation:
"Allow printers to be published".
Select
"first". First allow the printers to be published
Question states which setting should be selected
then select the option to publish them.
Question 8
All client computers on your company network are members of an Active Directory Domain Services
domain.
The Finance team uses Remote Desktop to access Windows 7 virtual machines that are hosted on a
Windows Server 2008 Hyper-V server.
The team members receive the following error message when they attempt to log on to the virtual
machines:
"The trust relationship between this workstation and the primary domain failed."
You discover that the Hyper-V server was recently restored from a backup.
You need to ensure that the team members can log on to the virtual machines.
You log on to the virtual machines as local administrator. What should you do next?
domain.
The Finance team uses Remote Desktop to access Windows 7 virtual machines that are hosted on a
Windows Server 2008 Hyper-V server.
The team members receive the following error message when they attempt to log on to the virtual
machines:
"The trust relationship between this workstation and the primary domain failed."
You discover that the Hyper-V server was recently restored from a backup.
You need to ensure that the team members can log on to the virtual machines.
You log on to the virtual machines as local administrator. What should you do next?
Correct Answer: B
Question 9
Your company has client computers that run Windows 7 and client computers that run Windows XP Professional.
You enable the Network Discovery feature on the Windows 7 computers.
You discover that the Windows XP computers do not appear on the network map.
You need to ensure that all client computers appear on the network map.
What should you do?
You enable the Network Discovery feature on the Windows 7 computers.
You discover that the Windows XP computers do not appear on the network map.
You need to ensure that all client computers appear on the network map.
What should you do?
Correct Answer: C
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Question 10
All client computers on your company network run Windows 7. All servers in your company run Windows Server 2008 R2. Employees use a VPN connection to connect to the company network from a remote location.
Employees remain connected to the VPN server to browse the Internet for personal use. You need to ensure that employees are unable to use the VPN connection for personal use. What should you do?
Employees remain connected to the VPN server to browse the Internet for personal use. You need to ensure that employees are unable to use the VPN connection for personal use. What should you do?
Correct Answer: A
Question 11
DRAG DROP
You create an exception to the existing add-on company policy for Microsoft Internet Explorer.
You need to modify the Group Policy to ensure that users can manage specific Internet Explorer add-ons.
Which two actions should you perform in sequence? (To answer, move the appropriate actions from the list
of actions to the answer area and arrange them in the correct order.)
You create an exception to the existing add-on company policy for Microsoft Internet Explorer.
You need to modify the Group Policy to ensure that users can manage specific Internet Explorer add-ons.
Which two actions should you perform in sequence? (To answer, move the appropriate actions from the list
of actions to the answer area and arrange them in the correct order.)
Correct Answer:
Explanation:
Topic 13, Enterprise Company Scenario:
Background
You are the desktop support technician for an enterprise company. The company offices, sizes, and platforms are shown in the following table.
The Beijing office has been experiencing remote access issues.
company's client computers run Windows Vista and Windows 7. The company is in the The process of upgrading the Windows Vista client computers to Windows 7. All client computers have two volumes, as shown in the following table.
The company's password policy is shown in the following table.
company's account lockout policy is shown in the following table. The
Software Environment
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The company has a single Active Directory Domain Services (AD DS) forest with one domain. All domain controllers run Windows Server 2008 R2. The forest and domain functional levels are set to Windows Server 2008 R2.
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The company outsources sales support to a third party.
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Each member of the Sales Support team has an AD DS user account in a global security group
named Sales.
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The Sales security group and the AD DS user accounts for the Sales Support team reside in an organizational unit (OU) named Sales Support.
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Members of the Sales Support team do not use domain-joined client computers.
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With the exception of the Sales Support team, all user accounts reside in an OU named Employees.
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All client computers reside in an OU named Client Computers.
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A global security group named Accounting contains users with domain accounts. They use portable computers running Windows 7 that are joined to the domain.
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The company uses DirectAccess for remote access connectivity. Windows 7 domain-joined computers have been configured to use DirectAccess.
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The company uses Microsoft Exchange and Outlook Web App (OWA) for email and collaboration. The company has enabled password reset through OWA.
The company uses AppLocker to prevent users from running certain programs. AppLocker rules are defined at the domain-level in the Corp Group Policy object (GPO). Corp GPO only contains AppLocker policy settings.
Wireless Requirements
The company has wireless access points (WAPs) that provide wireless connectivity at some locations. The company uses a GPO named WiFi to enforce wireless security. The WiFi GPO is linked to the domain.
The company mandates that all domain-joined computers must connect to corporate WAPs automatically. The company's 802.1 X authentication server must be used for client computer connections to the WAP.
Visitors and contractors are unable to connect to the corporate wireless network. Management has mandated that a guest wireless network be established that meets the following criteria:
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Users should not have to provide credentials.
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Maximize wireless network performance.
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Minimize administrative overhead.
Data Protection Environment
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Full system backups are performed on client computers on Sundays with one week of retention.
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All client computers are configured with System Protection settings to restore only previous versions of files.