A large public library established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing the second surveillance audit of the third certification cycle. The audit plan included an audit of the Director as the last interview before the closing meeting.
During the interview with the Director, you audit clause 6.2, Objectives and planning to achieve them. The dialogue is as follows:
You: Could you please tell me which environmental objectives were defined for last year and show evidence of their achievement?
Director: Yes. We had defined three objectives. As you can see from our Annual Plan, one of them was to separate our waste into four categories: paper, plastics, metals, and food. Before, we had only three, because plastic and paper were disposed of together. We developed an Action Plan to achieve this objective.
Which six of the questions would you ask related to the Action Plan?

• A. Who was responsible for the completion of the plan?
• B. Is it consistent with the environmental policy?
• C. Was it approved by the Director?
• D. Were actions integrated into the organisation's business processes?
• E. How was progress of the plan being monitored?
• F. How did you measure it?
• G. Did you define any method for monitoring progress?
• H. Did you estimate what resources would you need?

Sparkle is an organisation that provides mobile car cleaning services at customers ' premises. It has been certified to ISO 14001 for some time and has appointed a full-time Environmental Management System Manager. The audit plan during a surveillance audit includes continual improvement and the auditor asks to see the most recent management review meeting minutes.
The minutes indicate that the Environmental Management System Manager reported that the last review of the organisation ' s environmental legislation register was made three years ago instead of annually as planned in the Environmental Management System. At that time, he asked for finances to employ a legislation expert to update the register but was denied the request by top management on the basis that it was unlikely that many changes to legislation had occurred. No related improvement actions were documented in the minutes.
Based on the scenario, select the two options which best describe the evidence for raising such a non- conformity.

• A. Extend the audit plan to include the five shops.
• B. Recommend that staff in the five shops should have medical check-ups due to air pollution.
• C. Raise an opportunity for improvement (OI) to reduce damaging emissions.
• D. Evaluate whether the process for measuring environmental performance is effective.
• E. Determine if the local authority has been informed that the organisation is exceeding VOC emissions.
• F. The organisation failed to update its legislation register following the planned frequency of review.

You are auditing a regional distribution depot of Park and Spend, a major retail chain. In a corner, you notice a steel drum sitting in a pool of liquid, which is slightly leaking across a passageway which has a barrier to prevent access. You ask the Depot Manager what is in the drum and are told it is hydraulic oil for the forklift trucks. When you ask why it is kept there, you are told that it is not normally kept there, but one of the forklift trucks reversed into it during the previous shift when it was waiting to be moved to a maintenance area. He says that he will get the floor cleaned up right away.
Select the two options that would give you cause for concern in relation to conformance to ISO 14001.

• A. The oil spilled may be a fire risk if it comes into contact with a hot surface.
• B. The forklift drivers might benefit from additional driver training.
• C. The oil from the leaking drum may cause ground contamination.
• D. The wheels of the forklift trucks could create a slip risk by spreading the oil throughout the depot.
• E. The oil drum was found in the wrong location, where it was exposed to collision with a forklift truck.
• F. Forklift trucks could be out of service due to a lack of hydraulic fluid at the time of maintenance.

Considering the requirements of clauses 6.1.2 and 6.1.4 of ISO 14001:2015, put the actions in the correct order to complete a process/task.

You are auditing a regional distribution depot of Park and Spend, a major retail chain. In a corner, you notice a steel drum sitting in a pool of liquid, which is slightly leaking across the passageway. You ask the Depot Manager what is in the drum and are told it is hydraulic oil for the forklift trucks. When you ask why it is kept there, you are told that it is not normally kept there, but one of the forklift trucks reversed into it during the previous shift when it was waiting to be moved to a maintenance area. He says that he will get the floor cleaned up right away.
Your audit trail leads to a possible nonconformity against clause 8.2 of ISO 14001. Select one option of evidence that would demonstrate nonconformity to this clause.

• A. Inadequate fire protection was provided for the depot
• B. Workers were not given personal protective equipment (PPE) to use when cleaning oil spills
• C. No training in safe driving has been given to forklift drivers
• D. No spill kits were available in the depot to ensure a prompt response to oil spills