OS X Yosemite Troubleshooting Exam (9L0-066) Free Practice Test

Question 1

John states that the external hard drive he uses to store music is not visible in the Finder. Your drive is properly plugged in and listed in System Information. How should you
continue troubleshooting the issue?

A. Troubleshoot the issue using Apple Diagnostics.

B. Troubleshoot the issue using Disk Utility.

C. Troubleshoot the issue using Activity Monitor.

D. Troubleshoot the issue using Console.

Correct Answer: B

Question 2

Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac?

A. Open the Network pane of System Preferences and click Assist Me.

B. Restart from the Recovery System and run Network Utility.

C. Open System Information to verify that the Wi-Fi card is detected.

D. Restart the iMac and reset NVRAM.

Correct Answer: A

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Question 3

Mary does not want a folder named Finance in her Documents folder to be searched when using Spotlight. What should Mary do to prevent searching in this specific folder?

A. Change the folder permissions. Click on the folder in Finder, then choose Get Info from the File menu. Select the box for Not Available in Spotlight

B. Label the folder with a red tag from the Action pop-up men in the toolbar. Any items marked with a red tag are automatically excluded from Spotlight searches.

C. Control-click the folder and choose Not Available in Spotlight from the Options menu.

D. Go to System Preferences > Spotlight > Privacy. Add any files or folders to this list.

Correct Answer: D

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Question 4

There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method?

A. Safe Mode

B. Restore

C. Console

D. Disk Utility

Correct Answer: A

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Question 5

Brandon is returning to iPhone after trying a competitor's smart phone. He cannot remember the Apple ID he previously used for Apple services. How do you help?

A. Click Find your Apple ID on appleid.apple.com.

B. Create a new Apple ID at appleid.apple.com.

C. Answer the security questions on

D. Send an email to iforgot.apple.com.

Correct Answer: D

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Question 6

Why is it important to use the Globally Unique Identifier (GUID) partition scheme on an Intel-based Mac? SELECT TWO.

A. You should not use GUI Apple Partition Map (APM) is the default partition map for Intel-based Macs.

B. Firmware updates for Intel-based Macs require a GUID partition scheme.

C. Master Boot Record (MBR) requires a GUID partition map.

D. Any of the partition schemes provided by Disk Utility will work.

E. The GUID partition scheme contains the necessary standard apps for OS X.

F. An Intel-based Mac will not start up without the GUID partition map.

Correct Answer: B,E

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Question 7

Bradley has installed OS X on his Mac and would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A. In the Applications folder on the startup disk.

B. In the Utilities menu when booted to OS X Recovery.

C. In the Security & Privacy pane in System Preferences.

D. In the Utilities folder on the startup disk.

Correct Answer: B

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Apple OS X Yosemite Troubleshooting (9L0-066) Free Practice Test