Oracle Service Center 2020 Implementation Essentials (1Z0-1038-20) Free Practice Test

Question 1

Which two components can be edited in a standard report?

A. Non-selectable filters

B. Report headings

C. Schedules

D. Graphs

E. Column headings

F. Permissions

Correct Answer: C,F

Question 2

Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A. f1, f2, f5, f3, f4

B. f2, f5, f1, f3, f4

C. f5, f2, f3, f4, f1

D. f1, f2, f4, f3, f5

E. f2, f5, f3, f1, f4

Correct Answer: E

Question 3

Which three elements are available for workflow design on the Insert ribbon?

A. Return

B. Restart

C. Decision

D. Terminate

E. Set Fields

Correct Answer: B,C,D

Question 4

You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A. Workspace

B. Global Ribbon

C. Report Command

D. Workspace Ribbon

E. Content Pane

Correct Answer: A

Question 5

A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A. The profile to which the agent is assigned does not have a navigation set assigned.

B. The profile to which the agent is assigned does not have the incident workspace assigned.

C. The profile to which the agent is assigned does not have the Interface Access check box selected.

D. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

E. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

Correct Answer: C

Question 6

A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?

A. Exit the administration interface without completing the normal logout process.

B. Use Safe mode when logging in to the application.

C. View the add-in's log files and rectify the issue.

D. Log out of the interface and log in again.

Correct Answer: B,C

Question 7

Which statement correctly differentiates between a bulk operation and a batch operation?

A. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

B. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

C. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

D. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

Correct Answer: C

Question 8

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A. The column name contains a space.

B. The column name contains a dollar symbol.

C. The column name starts with a number.

D. The column name contains a punctuation.

E. The column name contains an underscore.

F. The column name starts with a lowercase alphabet.

Correct Answer: A,B,C

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Oracle Service Center 2020 Implementation Essentials (1Z0-1038-20) Free Practice Test