What three things should you do once you have established a global default coverage?

• A. Create an ESS job to Aggregate Service Requests.
• B. Use Application Composer to configure warning emails about milestone compliance events.
• C. Use Application Composer to include milestones on the Service Request Layout if desired.
• D. Create an ESS job to Monitor Service Request Milestones.

Which statement is correct when describing the process of adding assignment rules from Service Setup?

• A. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
• B. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
• C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
• D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

Select three correct limits and restrictions when importing data from a file.

• A. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
• B. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
• C. Both create and update operations are available for imported records.
• D. By default, the import starts immediately after it is activated.
• E. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A. It does not require matching passwords between Engagement Cloud and DCS.
• B. It is configured exclusively via the Engagement Cloud Security Console.
• C. It enables anonymous users to search the DCS knowledge base.
• D. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

• A. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• B. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• C. You have to edit the e-mail template and add HTML code to customize the standard text section.
• D. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.