Download Oracle : 1Z0-1064-20 Questions & Answers as PDF & Test Software
Last Updated: Sep 06, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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Because Oracle B2B Service 2020 Implementation Essentials is issued by an industry-recognized vendor, employers read it as proof of real skill. TestSimulate helps you earn that credential with 78 practice questions mapped to the 1Z0-1064-20 exam objectives.
Oracle 1Z0-1064-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1064-20 |
| Certificate Validity Period: | Oracle certification policies apply; no fixed expiration publicly specified for this credential version |
| Exam Duration: | 90 minutes |
| Related Certifications: | Oracle B2B Service 2020 Certified Implementation Specialist |
| Passing Score: | 62% |
| Exam Format: | Multiple Choice, Multiple Answer |
| Available Languages: | English |
| Real Exam Qty: | 58 |
| Exam Price: | USD 245 |
| Sample Questions: | Oracle 1Z0-1064-20 Sample Questions |
| Exam Way: | Pearson VUE testing center or Oracle online proctored exam (where available). |
| Pre Condition: | No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training. |
| Official Syllabus URL: | https://www.oracle.com/education/certification/ |
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Customer Service | - Customer Self-Service Configuration
|
| Topic 2: Analytics and Reporting | - Reporting and Dashboard Configuration
|
| Topic 3: Knowledge Management | - Knowledge Setup and Administration
|
| Topic 4: Entitlements and Service Levels | - Configure Entitlement Management
|
| Topic 5: Service Request Management | - Configure Service Requests
|
| Topic 6: Configuring Initial Setup for Oracle B2B Service | - Enable Oracle B2B Service features
|
Everything Candidates Ask About Oracle B2B Service 2020 Implementation Essentials
The 1Z0-1064-20 exam, officially titled Oracle B2B Service 2020 Implementation Essentials, is the qualifying exam for the Oracle Engagement Cloud Service certification, which sits at the Implementation Specialist level. Earning it shows employers that you have the skills the credential stands for, and it is a solid step forward on a Oracle career path. It also connects to Oracle B2B Service 2020 Certified Implementation Specialist, so the effort you put in now keeps paying off as you advance.
The 1Z0-1064-20 exam gives you 58 questions to complete within 90 minutes. Do the math before exam day: divide the total time by the question count to set a steady per-question pace, and flag any item that stalls you so you can return to it after securing the easier points. The most reliable way to build that rhythm is a full timed practice test under the same limit, which is exactly what TestSimulate's test engines are designed for.
The passing score for Oracle B2B Service 2020 Implementation Essentials is 62%, and the official registration fee is USD 245. Keep in mind that a retake means paying that fee again in full, which makes an honest self-check worthwhile: before you book, sit a timed practice test and make sure you are consistently scoring above the passing line with some margin to spare.
According to the official requirements: No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training.. Eligibility rules do change from time to time, so confirm the current details on the official exam page before you register.
Yes — TestSimulate offers a free PDF demo of the Oracle B2B Service 2020 Implementation Essentials material, so you can review the question style and answer quality before you spend anything. After purchase, you also receive 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
If you take the corresponding exam within 60 days of your purchase and do not pass, you are covered by the 100% Money Back Guarantee under clear conditions. To claim a full refund, submit a scan of your exam enrollment slip and your official Score Report PDF within two days of the exam; requests are processed within seven days. Note that sitting the exam within three days of purchase is not eligible, purchases that were never followed by an exam sitting do not qualify, free materials and expired orders are excluded, and the candidate name must match the payer name. Prefer an exchange instead? You can swap your product for two free exam packages of equal value and keep your update service. Delivery is immediate: your 1Z0-1064-20 material is ready for instant download and is also emailed to you within one minute of payment — contact customer service if nothing arrives within two hours. There is no limit on the number of computers you can install it on.
The current Oracle B2B Service 2020 Implementation Essentials syllabus is organized into 6 exam domains. The first three are:
- Service Request Management
- Configuring Initial Setup for Oracle B2B Service
- Knowledge Management
For the full domain and subtopic breakdown, see the Exam Topics section above — that is the outline your TestSimulate practice questions are mapped to.
Oracle B2B Service 2020 Implementation Essentials Sample Questions:
Question 1
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?
A. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
B. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
C. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
D. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
Question 2
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
A. Grant the agent Administrator permissions to add new search filters.
B. Create several personalized searches and create them to each other.
C. Create a new search through the application composer.
D. Add fields from the advanced search functionality.
Question 3
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
A. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
B. The batch job for recommendations has not been executed.
C. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
D. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
Question 4
Which three statements are true?
A. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
Question 5
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
A. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
B. Multiple users cannot use your sandbox at the same time.
C. You can set a second sandbox as Active at the same time in order to begin working on another new object.
D. Your changes are isolated and do not impact other users' configuration environments or the production environment.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: E | Question 4 Answer: A,B,D | Question 5 Answer: A,D |
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