Download CIPS : L5M9 Questions & Answers as PDF & Test Software
Last Updated: Sep 04, 2026
No. of Questions: 124 Questions & Answers with Testing Engine
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CIPS L5M9 Practice Q&A's
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Reading notes is one thing; performing under exam conditions is another. The TestSimulate test engines recreate the pace and pressure of the L5M9 exam environment with timed practice modes, and the 124 CIPS Operations Management practice questions give you a full rehearsal before exam day.
CIPS L5M9 Exam Overview:
| Certification Vendor: | CIPS (Chartered Institute of Procurement & Supply) |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | L5M9 |
| Related Certifications: | CIPS Level 5 Advanced Diploma in Procurement and Supply |
| Passing Score: | 50% |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Multiple-choice questions (MCQs), Objective response |
| Exam Duration: | 90 minutes |
| Recommended Training: | CIPS Study Resources |
| Exam Registration: | CIPS Official Qualifications Portal |
| Sample Questions: | CIPS L5M9 Sample Questions |
| Exam Way: | Computer-based or center-based objective response exam (CIPS approved test centres or remote proctoring depending on region). |
| Pre Condition: | No formal prerequisite for L5M9 beyond being enrolled in CIPS Level 5 Advanced Diploma modules. |
| Official Syllabus URL: | https://www.cips.org/qualifications |
CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations Strategy and Performance | - Order winners and order qualifiers
|
| Performance Improvement in Operations | - Performance measurement and benchmarking
|
| Operations Management Concepts | - Performance objectives of operations
|
| Operations Processes and Systems | - Process design and analysis
|
| Quality and Reliability Management | - Total Quality Management (TQM)
|
Common Questions About the CIPS L5M9 Exam
The L5M9 exam is the official CIPS exam behind CIPS Operations Management — passing it earns you the CIPS Level 5 Advanced Diploma in Procurement and Supply certification, a credential positioned at the Professional level. It is built for candidates who want to validate the skills measured by CIPS Operations Management. Depending on your track, the exam is also linked to the CIPS Level 5 Advanced Diploma in Procurement and Supply certification, so one pass can move you toward more than one CIPS credential.
No formal prerequisite for L5M9 beyond being enrolled in CIPS Level 5 Advanced Diploma modules. Because CIPS revises its certification programs from time to time, treat this as a starting point rather than the final word. Confirm the current eligibility requirements on the official CIPS exam page before you register.
Registration for the L5M9 exam is handled through the official channels below:
Delivery method: Computer-based or center-based objective response exam (CIPS approved test centres or remote proctoring depending on region). — pick the option that suits you best when booking your slot.
CIPS points CIPS Operations Management candidates toward the following official courses:
Official courses build the foundation; pairing them with the 124 L5M9 practice questions from TestSimulate turns that knowledge into exam-day readiness.
Yes. A free PDF demo of the L5M9 practice questions is available, so you can check the question style and answer quality before spending anything. Every purchase also includes 365 days of free updates — whenever CIPS adjusts the CIPS Operations Management blueprint, your material is refreshed at no cost during that period. After the first year, you can extend the update service at a 50% discount from your member zone.
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The CIPS Operations Management syllabus is organized into 5 domains. Among the headline areas are Operations Strategy and Performance, Operations Management Concepts, Operations Processes and Systems. Rather than copying every subtopic here, we keep the complete, current outline in the Exam Topics section above — work through it domain by domain with the TestSimulate L5M9 practice questions so nothing on the blueprint catches you off guard.
CIPS Operations Management Sample Questions:
Question 1
There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?
A. the amount of different uses for the item being produced
B. the number of different customers / markets for the product
C. the number of different products made
D. the fluctuation in demand for an item
Question 2
Which of the following is a computer-based programme which determines the amounts of inputs required into a process?
A. Just in Time
B. MRP
C. Kaizen
D. Work Scheduling
Question 3
Building redundancy into operational procedures increases what for an organisation? Select TWO
A. customer satisfaction
B. reliability
C. risk
D. costs
Question 4
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 2?
A. quality circle
B. kansei engineering
C. quality function deployment
D. statistical process control
Question 5
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Which of the following will you put into box 5?
A. delivery gap
B. communication gap
C. satisfaction gap
D. standards gap
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: B,D | Question 4 Answer: D | Question 5 Answer: D |
Karen
Melissa
Phoenix
Suzanne
Abbott
Baird
Bruno
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