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Download Nortel : 920-447 Questions & Answers as PDF & Test Software

Last Updated: Oct 02, 2026

No. of Questions: 50 Questions & Answers with Testing Engine

Download Limit: Unlimited

Choosing Purchase: "Online Test Engine"
Price: $49.99 

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Nortel 920-447 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Performance Monitoring- Real-time monitoring
  • 1. Call statistics dashboards
    - Historical reporting
    Topic 2: Troubleshooting and Maintenance- Common contact center issues
    • 1. Routing failures
      • 2. Call drop handling
        Topic 3: Contact Center Configuration- System setup and provisioning
        • 1. Queue setup
          • 2. Agent configuration
            Topic 4: Call Routing and Queue Management- Skill-based routing
            • 1. Agent skill groups
              • 2. Queue priority handling
                - Load balancing and overflow strategies
                Topic 5: Contact Center Architecture Fundamentals- Nortel Contact Center Components Overview
                • 1. ACD/IVR integration principles
                  • 2. Call routing concepts
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