Microsoft Dynamics 365 Fundamentals (MB-901) Free Practice Test
Question 1
A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.
You need to recommend the features that the company should implement to meet business requirements.
Which features should you recommend?
To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend the features that the company should implement to meet business requirements.
Which features should you recommend?
To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
Question 2
A company has historical data from a customer service app.
You need to make the data available for use in Dynamics 365 Customer Service, a canvas app, and Power Bl.
Where should you import the data? To answer, select the appropriate option in the answer area.
You need to make the data available for use in Dynamics 365 Customer Service, a canvas app, and Power Bl.
Where should you import the data? To answer, select the appropriate option in the answer area.
Correct Answer:
Explanation
Question 3
A manufacturing company plans to implement Dynamics 365 Field Service.
You need to determine which features are needed to meet the company's requirements.
Which features should you implement? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to determine which features are needed to meet the company's requirements.
Which features should you implement? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
Question 4
An air-conditioning repair company uses Dynamics 365 Reld Service.
Customers and users report several issues. What should you use to resolve each issue?
To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Customers and users report several issues. What should you use to resolve each issue?
To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
Question 5
A company uses Dynamics 365 Finance. The company plans to implement Dynamics 365 Sales. Customer information resides in different systems in addition to Dynamics 365. The systems use different customer numbers for the same customers.
You need to recommend a solution for the customer to meet the following requirements:
Use the same number to represent a customer in both systems.
Prevent users from having to enter data for common fields such as address and phone number into both systems.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You need to recommend a solution for the customer to meet the following requirements:
Use the same number to represent a customer in both systems.
Prevent users from having to enter data for common fields such as address and phone number into both systems.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Correct Answer: B,D
Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).
Question 6
A company needs visibility into the frequency, number, and types of calls they receive at their customer support center.
You need to recommend a solution for the company.
What should you recommend?
You need to recommend a solution for the company.
What should you recommend?
Correct Answer: C