Microsoft Dynamics 365 for Field Service (MB2-877) Free Practice Test

Question 1

You need to set up agreement bookings.
Which three sets of options can you configure? Each correct answer presents a complete solution.

A. Work Order settings

B. Booking settings

C. Resource's schedule

D. Invoice settings

E. Preferences

Correct Answer: A,B,D

Question 2

You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders.
How should you configure the products?

A. On the Incident Type record, set the value of Product to Customer Asset to Yes.

B. On the Product record, set the value of Convert to Customer Asset to Yes.

C. On the Work Order Type record, set the value of Product to Customer Asset to Yes.

D. On the Work Order Product record, set the value of Convert Product to Customer Asset to Yes.

Correct Answer: B

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Question 3

You need to prepare field agents to use the Field Service application in both online and offline mode.
Which behavior should you highlight for the field agents?

A. Offline changes to records that trigger workflows in Microsoft Dynamics 365 will run when the data is synchronized.

B. Offline changes to records that trigger workflows in Microsoft Dynamics 365 will run when a user makes a change.

C. A user must switch the application to offline mode before entering an area without coverage.

D. If a user enters an area without coverage in online mode, the user can continue to use the application in its current state and it will synchronize when returning to an area with coverage

Correct Answer: A

Question 4

A new service agreement automatically generates 12 monthly work orders for a new customer.
What are two possible status values for the work orders? Each correct answer presents a complete solution.

A. Open-scheduled

B. Open-reserved

C. Open-unscheduled

D. Open-requested

Correct Answer: A,C

Question 5

You use the mobile application to make updates to an existing Field Service project. You need to publish the changes.
What should you do?

A. Publish to the existing version.

B. Clone the project and publish the clone to a higher version.

C. Publish to a higher version.

D. Deactivate the project, publish, and then reactivate the project.

Correct Answer: A

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Microsoft Dynamics 365 for Field Service (MB2-877) Free Practice Test