A. They reduce risks and provide resources through specialization

B. They determine the financial outcomes for consumers directly

C. They eliminate the need for consumers to use any resources

D. They replace consumers' responsibilities with their own services

A. The assurance that a product or service will meet agreed requirements

B. The assurance that helps determine whether a service is fit for use

C. The functional and emotional interactions with a service and provider as perceived by a stakeholder

D. The functionality offered by a product or service to meet a particular need

A. Service journey

B. Organization

C. Culture

D. Partnership

A. Take action

B. What is the vision?

C. Where are we now?

D. Where do we want to be?

A. A model representing how all the components and activities of an organization work together to facilitate value creation through digital products and services

B. A set of organizational capabilities designed for performing work or accomplishing an objective

C. A system by which the current and future use of digital technology is governed

D. The entire set of activities that create value through the provision of a product or service

A. A person or group that has its own functions and authorities

B. The role that defines the requirements for a service

C. The role that authorizes the budget for service consumption

D. A person or group that authorizes a change

A. DevOps

B. Continuous integration

C. Continuous delivery

D. Continuous deployment

A. Transfer of goods

B. Service action

C. Access to resources

D. Service offering