Last Updated: May 31, 2026
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1. What includes governance as a component?
A) Practices
B) The guiding principles
C) The service value system
D) The service value chain
2. What is defined as "the role that uses services?
A) User
B) Service consumer
C) Sponsor
D) Customer
3. Which skill is an essential part of the 'service level management' practice?
A) Diagnosis
B) Listening
C) Technical knowledge
D) Problem analysis
4. What is the reason for using a balanced bundle of service metrics?
A) It reports each service element separately
B) It reduces the number of metrics that need to be collected
C) It provides an outcome-based view of services
D) It facilitates the automatic collection of metrics
5. Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
A) measured
B) managed
C) rewarded
D) defined
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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