Download ISEB : ISEB-ITILV3F Questions & Answers as PDF & Test Software
Last Updated: Sep 29, 2026
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ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Lifecycle | - Service Strategy - Continual Service Improvement (CSI) - Service Operation - Service Transition - Service Design |
| Service Management as a Practice | - Key principles and terminology of ITIL - Concepts of service and value |
| Key ITIL Processes and Functions | - Change Management - Service Desk function - Incident and Problem Management - Configuration and Asset Management |
| ITIL Roles, Functions, and Responsibilities | - Organizational roles in service delivery - Service Owner and Process Owner roles |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
The Left-hand side of the Service V Model represents requirements and specifications. What does the right-hand side of the Service V Model represent?
- A. Validation and Testing
- B. Performance and capacity requirements of services and IT infrastructure
- C. Roles and responsibilities required for an effective service management implementation
- D. The business value that can be expected from a given service
Correct Answer: A 🗳️
Which of the following statements BEST describes a Definitive Media Library (DML)?
- A. A secure location where definitive hardware spares are held
- B. A secure library where definitive authorised versions of all software and back-ups are stored and protected
- C. A database that contains definitions of all media Configuration Items (CIs)
- D. A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and protected
Correct Answer: D 🗳️
What are the key processes within Service Operation?
- A. Event Management, Incident Management, Request Fulfilment and Access Management
- B. Incident Management, Service Desk, Request Fulfilment, Access Management and Event
Management - C. Event Management, Incident and Problem Management, Request Fulfilment and Access
Management - D. Incident and Problem Management, Service Desk, Request Fulfilment and Event
Management
Correct Answer: C 🗳️
Who owns the specific costs and risks associated with providing a service?
- A. The Finance department
- B. The Service Level Manager
- C. The Service Provider
- D. The Customer
Correct Answer: C 🗳️
When should tests for a new service be designed?
- A. At the same time as the service is designed
- B. After the service has been designed, before the service is handed over to Service Transition
- C. As part of Service Transition
- D. Before the service is designed
Correct Answer: A 🗳️
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