ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) Free Practice Test

Question 1

At the start of an organizational change initiative, the managers of an organization ensure that stakeholders know what the change is supposed to achieve and encourage them to discuss it.
Which organizational change management requirement does this MOST contribute to?

A. Sustained improvement

B. Strong and committed leadership

C. Willing and prepared participants

D. Clear and relevant objectives

Correct Answer: C

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Question 2

Which is a result of an organization following the local laws of a country where it operates?

A. Increased risk

B. Increased value

C. Improved compliance

D. Improved governance

Correct Answer: C

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Question 3

An organization is mapping a value stream for an IT service. In the current map, the same activity is repeated multiple times. When identifying opportunities to remove waste from the value streams, it has been determined that several days could be removed from the delivery time by eliminating repeated work.
What is this an example of?

A. Optimizing a workflow through the organization

B. Cascading goals through the organization

C. Building value chains on effective practices

D. Establishing clear objectives for assessments

Correct Answer: A

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Question 4

An organization is drafting a plan to achieve its strategic goals and is ensuring that they consider the involvement of all appropriate stakeholders at all levels in the organization.
Which guiding principle are they applying?

A. Keep it simple and practical

B. Collaborate and promote visibility

C. Focus on value

D. Think and work holistically

Correct Answer: B

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Question 5

Which BEST describes the relationship between planning and risk?

A. Planning should always consider risks and how to mitigate them

B. Planning is a high-level function, risk management is a tactical activity

C. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

D. Risk management is the exclusive domain of dedicated risk managers

Correct Answer: A

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) Free Practice Test