ITIL 4 Leader: Digital & IT Strategy Exam (ITIL-4-DITS) Free Practice Test

Question 1

An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.
Which aspect of the service value system is the organization reviewing?

A. Practices

B. Value

C. Opportunity

D. Governance

Correct Answer: B

Question 2

A service provider that has grown rapidly in the social media market wants to increase its competitive advantage by launching new functionality for its services. However, there are concerns that the technology the service provider plans to use is unreliable and causes service outages. The service provider is convinced that the new functionality will be popular and has decided to launch the changes despite the technical concerns.
Which risk attitude is this an example of?

A. Risk-neutral

B. Risk-averse

C. Risk-tolerant

D. Risk-seeking

Correct Answer: D

Question 3

An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled.
Which is the BEST strategy to meet the demand in this market?

A. Copy the current operating model and adapt it to meet the additional regulations for the new market

B. Replace the existing services or products with new or updated services or products for the new market

C. Create new business and operating models to address the specific requirements of the new market

D. Increase the amount of equipment, people, and other resources to deliver the services to the new market

Correct Answer: C

Question 4

Which is the BEST description of the relationship between organization's products, services, and resources?

A. An organization's resources are combinations of the organization's services

B. An organization's products are required for the execution of an activity

C. An organization's resources are combinations of the organization's products

D. An organization's services ate based on the organization's products

Correct Answer: B

Question 5

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

A. Omnichannel delivery

B. Customer analytics

C. Customer feedback

D. Market relevance

Correct Answer: A

Question 6

Which approach would MOST help an organization to plan a digital transformation if it does not have a digital strategy?

A. Follow the guidance of a best practice digital transformation framework

B. Plan a large-scale transformation, which will define the strategy

C. Plan the transformation as a series of minor incremental improvements

D. Define a digital strategy first, then base the transformation planning on it

Correct Answer: D

Question 7

An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?

A. What markets do we serve?

B. How can we reduce costs?

C. How do we get to where we want to be?

D. How can we improve operational efficiencies?

Correct Answer: A

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Peoplecert ITIL 4 Leader: Digital & IT Strategy (ITIL-4-DITS) Free Practice Test