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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version)
Certification Provider: ITIL
Corresponding Certification: ITIL 4

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Last Updated: Oct 28, 2026

No. of Questions: 121 Questions & Answers with Testing Engine

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ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:

Topic	Details
Topic 1	Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 2	Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 3	Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.
Topic 4	ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
Topic 5	Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 6	Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.
Topic 7	Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
Topic 8	Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) Sample Questions:

Question #1

Was gehört zum Zweck der Aktivität „Verbessern“ der Wertschöpfungskette?

A. Gewährleistung eines gemeinsamen Verständnisses der Verbesserungsrichtung für Services in der gesamten Organisation
B. Gewährleistung eines kontinuierlichen Engagements und guter Beziehungen zu allen Beteiligten
C. Gewährleistung der kontinuierlichen Verbesserung der Praktiken über alle Aktivitäten der Wertschöpfungskette hinweg
D. Sicherstellen, dass die Dienstleistungen kontinuierlich den Erwartungen an Qualität, Kosten und Time-to-Market entsprechen

Reveal Solution Discussion 0

Correct Answer: C 🗳️