ITIL 4 Foundation Exam (ITIL-4-Foundation) Free Practice Test

Question 1

Which of the four dimensions focuses or managing data in compliance with industry regulations?

A. Partners and suppliers

B. Information and technology

C. Organizations and people

D. Value streams and processes

Correct Answer: C

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Question 2

Which practice has a purpose that includes managing authentication and non-repudation?

A. IT Asset Management

B. Change enablement

C. Information security management

D. Service Configuration management

Correct Answer: C

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Question 3

Which practice conducts reviews to validate that services are covering the needs of the customer?

A. Service level management

B. Service desk

C. Change enablement

D. Monitoring and event management

Correct Answer: A

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Question 4

Which is the MOST LIKELY way of resolving major incidents?

A. The service desk identifying the cause and a resolution

B. A temporary team working together to identity a resolution

C. A support team following detailed procedures for investigating the incident

D. Users establishing a resolution using serf-help

Correct Answer: B

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Question 5

Which statement about the purpose or the Monitoring and event management practice is TRUE?

A. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible

B. Systematically observe services and service components and record and report selected changes of state identified as events

C. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

D. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule

Correct Answer: B

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Question 6

What ensures that a service provider and a service consumer continually co-create value?

A. Service offerings

B. Change enablement

C. Service relationship management

D. Service consumption

Correct Answer: C

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Question 7

Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A. Customers

B. Relationship managers

C. Suppliers

D. Developers

Correct Answer: A

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Question 8

Which practice ensures that a variety of access channels are available for users to report issues?

A. Service level management

B. Incident management

C. Service desk

D. Change enablement

Correct Answer: C

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Question 9

Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A. Service level management

B. Service desk

C. Change enablement

D. Monitoring and event management

Correct Answer: A

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ITIL 4 Foundation (ITIL-4-Foundation) Free Practice Test