Implementing and Supporting Cisco Unified Contact Center Enterprise (600-460) Free Practice Test

Question 1

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

A. Set user.vxml_detail_rpt.rpt_Serv to value 1.

B. Set user.vxml_detail_rpt.rpt_Serv to value 0.

C. Enable Report Data Exclusive Filtering.

D. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.

E. Enable reporting for CVP VXML Server as well as VXML Application detail.

Correct Answer: D,E

Question 2

Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster?

A. utils dbreplication summary

B. utils dbreplication runtimestate

C. utils dbreplication

D. show dbreplication status

Correct Answer: B

Question 3

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?

A. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

B. In the peripheral gateway, Agent Phone Line Control not set to "All Lines".

C. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.

D. MAC address of the phone not associated with PG user.

E. Phone Join Across Lines feature is enabled.

Correct Answer: C

Question 4

Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?

A. Prefix three digits to the dialed number at the end.

B. Suffix three digits to dialed number.

C. Consider only the first three digits from the dial number.

D. Truncate three digits from dialed number.

Correct Answer: D

Question 5

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

A. 100 ms, 3 heartbeats

B. 400 ms, 3 heartbeats

C. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator

D. 400 ms, 5 heartbeats

E. 100 ms, 5 heartbeats

Correct Answer: E

Question 6

The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)

A. VXML gateway

B. Cisco Unified CVP reporting server

C. Cisco Unified CVP VXML server

D. Cisco Unified CVP call server

E. SIP proxy server

F. Cisco Unified Contact Center Enterprise server

G. Cisco Unified Communications Manager

Correct Answer: B,C,D

Question 7

Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?

A. Administrative scripts can use a DB Lookup node.

B. Administrative scripts can use an ICM Gateway node.

C. Administrative scripts can run more than one time per second.

D. Administrative scripts must be associated with a call type.

Correct Answer: A

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Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise (600-460) Free Practice Test