Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Have and maintain a system
• Obtaining additional information for debugging
• Managing cases from the first call through to resolution
• Setting realistic expectations
• Logging all calls
• Tracking customer incidents / cases
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Managing End User satisfaction issues
• Include the Technical Support as specified in the applicable
• Providing regular status updates,
• Identify known errors and provide resolution to End User
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• As feasible providing solutions, workarounds or fixes for errors / problems
• All communication with your End User
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Assigning severity
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Providing regular status updates
• confirming next steps in problem investigations
• Having committed responses times
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Implement solution, workaround or fix, as provided by IBM.

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IBM C1000-026 Exam Syllabus Topics:

Reference: https://www.ibm.com/training/certification/C0003602

Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• Create, review and modify rules, building blocks and reference sets
• Plan and design QRadar deployment
• Maintain configuration and data backups
• Implement and install QRadar
• Interpret the basic logs (e.g., qradar.error, qradar.log)
• Review documentation and release notes
• Configure and apply network hierarchy
• Plan QRadar upgrade and migration
• Manage the license per allocation
• Perform migration (e.g., backup and restore, import and export content)
• Configure and manage retention policies (i.e., data and assets)
• Monitor QRadar Notifications and error messages
• Perform QRadar updates, patches and upgrades
• Configure and manage domain and tenants
• Monitor QRadar performance
• Configure global system notifications
• Demonstrate knowledge of key commands to interpret QRadar services and processes
• Use embedded troubleshooting tools and scripts
• Configure event flow sources and custom properties
• Review and interpret system monitoring dashboards
• Deploy and manage applications and content packages
• Monitor offenses and detect anomalies
• Use apps and tools for monitoring (e.g., QDI, assistant app, incident overview, DrQ)
• Create and manage saved searches, index, global views, dashboards and reports
• Schedule and run a VA scan
• Create and administer users, user roles, and security profiles
• Explain error messages and notifications
• Add Managed Hosts
• Check system maintenance and health of appliances
• Use the asset database
• Verify QRadar processes and services

How to book the IBM Certified Associate Administrator - IBM QRadar

To apply for the IBM Certified Associate Administrator - IBM QRadar, You have to follow these steps:

• Step 1: Go to the EC 312-38 Official Site
• Step 2: Read the instruction Carefully
• Step 3: Follow the given steps
• Step 4: Apply for the EC 312-38 Exam