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IBM Information Management Front End Tools and Processes Sample Questions:

1. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) contact the Country On-Site services team advising of the opportunity
B) raise a new PMR for each application and environment and requeue appropriately
C) close the PMR adding NCDNS in the header to indicate non-problem PMR
D) open an Enhancement Request for each product in the portfolio

2. Which AQS level must be set in order to involve the BackEnd?

A) 6
B) 5
C) 1
D) 2

3. What is the purpose of the Owner ID field in a OneTeam PMR?

A) clearly identifies the BackEnd (BE) PMR owner
B) clearly identifies the FrontEnd PMR owner
C) allow BE to find customer contract number
D) identify APAR number

4. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 1 hour
B) 3 business days
C) 4 hours
D) 5 business days

Solutions: