Genesys Cloud CX: Architect Certification (GCX-ARC) Free Practice Test

Question 1

Which speech recognition feature is enabled by default for new Inbound call flows?

A. Complete match timeout

B. Enable speech recognition for the entire flow

C. Company Directory speech recognition

D. Incomplete match timeout

Correct Answer: C

Question 2

If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?

A. Disconnect

B. Jump to Menu

C. Decision

D. Transfer to Flow

Correct Answer: A

Question 3

Select the types of scheduling available in Genesys Cloud. (Choose two.)

A. Automated Scheduling

B. Load based Scheduling

C. All of the above

D. Manual Scheduling

Correct Answer: A,B

Question 4

Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".

A. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""

B. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\

C. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"

D. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""

Correct Answer: D

Question 5

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

A. Use the data tables feature for advertising the product.

B. Use an outbound campaign to promote the product.

C. Use the directory feature for advertising the product.

D. Use the prompt feature to play the product details every time customer dials your contact center.

Correct Answer: B,D

Question 6

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

A. Firefox

B. Avant

C. Opera

D. Internet Explorer

E. Safari

F. Chrome

Correct Answer: A,F

Question 7

What is the minimum value for the number of times to repeat a menu?

A. 0

B. 5

C. 1

D. 2

Correct Answer: A

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Genesys Cloud CX: Architect Certification (GCX-ARC) Free Practice Test