A. It allows the IT organization to show business leaders that they understand service-level impacts on financial results.

B. It allows you to confirm the status of a customer's specific improvement initiatives.

C. It provides a snapshot of the industry forces, competitors, suppliers, and market leaders.

D. It helps you gain a broader perspective about the customer's strategic situation.

A. Transaction volumes are 5% different than expected.

B. The infrastructure has not been in production mode for at least 3 months.

C. The system is in a pilot stage.

D. The users have not been trained to capture before and after data points.

A. the technical architect

B. executive sponsor and steering committee

C. major work package owners

D. the program leader responsible for achieving business results

E. the leaders for training

A. Identify specific problems with execution of the customer's network management process.

B. Define new software that is required for stronger security and threat prevention.

C. Identify the major capabilities that are needed but are not present today in the operating model.

D. Increase the customer's level of awareness about Smart Solution features and value.

A. The total cost of implementation is lower than you originally anticipated.

B. The timeframe for executing the tasks may be longer than if Cisco or a Partner did this work.

C. The IT executive takes credit for an activity which Cisco or the Partner should have executed.

D. The business unit executive uncovers that the solution required some customization, tailoring, or configuration.

A. A PEST analysis allows you to take an independent, outside-in view of factors that impact the customer's situation.

B. A PEST analysis often can be related directly to specific findings from the operating process analysis.

C. Economic and social implications are relevant only with the public sector.

D. Political aspects can be identified easily through surveys.