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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. During the renewal process, which tool keeps the broker on track and protects against lawsuits by requiring the insured's signature?

A) Flowchart
B) Cover note
C) Checklist
D) Binder

2. Relay Cycle Shop has been non-operational for six months since an arsonist set fire to the building. The store is empty of all contents, and contractors continue to work onsite. The owner of the shop anticipates it will be able to reopen in four weeks. How would the shop traditionally be categorized by the insurer?

A) Idle
B) Abandoned
C) Unoccupied
D) Vacant

3. What type of automobile insurance endorsement provides coverage for physical damage to a rented vehicle for which the insured has assumed responsibility under contract?

A) Loss of or damage to insured automobile
B) Agreed value of automobiles
C) Non-owned automobile
D) Loss of use

4. Which statement describes the reimbursement of voluntary medical payments under a personal liability policy?

A) The third party will be reimbursed solely for direct damage to their property.
B) The injured party is required to prove that their injuries occurred as a result of negligence.
C) The insured and the third party must live in the same household for there to be payment.
D) The insured is required to provide written proof and medical documentation.

5. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
B) Recommend that clients consult with experts outside the insurance field if a situation calls for it
C) Ensure all communication with clients and insurers is done face-to-face
D) Use close-ended questions with clients at all times

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