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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A) Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
B) Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
C) Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
D) Configure a Callout Orchestration item using the enhanced system interface

2. United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A) Change of Plan
B) Disconnect and New order
C) Modify Order
D) Apply Promotion

3. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use call out to fully automate the flow so that no manual steps are required
B) Use data raptor to assist with integration and introduce several manual task into the flow.
C) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
D) Use the integration procedure to manage the various task that technician need to undertake

4. A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A) Use the versioning feature and comparing the prices for the version product after having enabled the feature
B) Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
C) Use EPC project feature checking the changes done for the defaulted project after having enable the feature
D) Use price list history checking the changes done after having enabled the track field history on the Price list entry object

5. ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A) Keep the number of attribute on the product low, avoid big picklist and direct assignments.
B) Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
C) Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
D) Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

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