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Download Pegasystems : PEGACPCSD25V1 Questions & Answers as PDF & Test Software

Last Updated: Aug 25, 2026

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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:

SectionWeightObjectives
Business Outcomes5%- Contact Center Fundamentals
  • 1. Contact center foundations
  • 2. Contact center value drivers
Reporting5%- Analytics and Reporting
  • 1. Insights
  • 2. Dashboards
User Experience20%- Constellation UX
  • 1. Constellation UX best practices
- Composite
  • 1. Composite best practices
  • 2. Composite tabs
Data Integration15%- Common Data Model
  • 1. Common Data Model concepts
  • 2. Entity relationships
  • 3. Storage options
Channels15%- Customer Service Channels
  • 1. Pega Call
  • 2. Email Bots
  • 3. Pega Digital Messaging
  • 4. Pega Voice AI
Interaction Management15%- Customer Interactions
  • 1. Customer Verification
  • 2. Pega Knowledge
  • 3. Dialogs
  • 4. Business Conditions
  • 5. Suggesting content to agents
Application Development15%- Development Architecture
  • 1. Modular Enterprise Reuse
  • 2. Center-out architecture
  • 3. Coexistence
  • 4. Pega approach to application development
Case Management10%- Service Requests
  • 1. Customer Service case templates
  • 2. Customer Service case creation best practices
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