Pegasystems Certified Pega Business Architect (CPBA) 74V1 (PEGACPBA74V1) Free Practice Test
Question 1
You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.
Which two configuration options perform the correct assignment routing? (Choose two.)
Which two configuration options perform the correct assignment routing? (Choose two.)
Correct Answer: B,D
Question 2
How do you route an assignment so that any available member of the Finance department can perform the task?
Correct Answer: C
Question 3
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
Correct Answer: B
Question 4
A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment. To determine what type of routing to apply to each assignment, what question do you ask yourself?
Correct Answer: C
Question 5
An applicant submits a load request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
If the credit score is unacceptable, the customer is notified of the result and the loan application is closed If the credit is acceptable, the loan application is forwarded to a loan officer for review If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the user case.
If the credit score is unacceptable, the customer is notified of the result and the loan application is closed If the credit is acceptable, the loan application is forwarded to a loan officer for review If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the user case.
Correct Answer: D
Question 6
After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage.
The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.
The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.
Correct Answer: D