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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following are effectiveness KPIs?

A) Employee engagement index (# / %)
B) Transportation capacity utilization (%)
C) Time to process request per agent (# / time)
D) All the answers

2. As part of the Value Flow Analysis, Process KPIs reflect:

A) Resource allocation
B) The impact of outputs generated
C) Transformation characteristics
D) All the answers

3. Which purpose would you choose to justify the selection of "Processes optimized (%)" as a KPI?

A) To evaluate processes
B) To measure processes
C) To monitor the advances made in maturing process management as a capability
D) To monitor process implementation

4. Which of the following is not a performance management tool?

A) Objective
B) Factoring
C) Key Performance Indicator
D) Initiative

5. Who is responsible for monitoring the achievement of KPI targets?

A) Data custodian
B) Report generator
C) Strategy/Performance Manager
D) KPI owner

Solutions: