Download GAQM : CCCA-01 Questions & Answers as PDF & Test Software
Last Updated: Jul 26, 2026
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GAQM CCCA-01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Communication Skills | - Effective Verbal Communication
|
| Topic 2: Call Handling Techniques | - Managing Customer Calls
|
| Topic 3: Professionalism and Customer Retention | - Building Customer Relationships
|
| Topic 4: Call Centre Operations | - Call Centre Environment
|
| Topic 5: Customer Service Fundamentals | - Understanding Customer Expectations
|
| Topic 6: Problem Solving and Resolution | - Issue Resolution
|
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