IBM Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis (C2180-275) Free Practice Test
Question 1
A cable company is improving a process in their call center for requesting cable service. The new process will run in IBM Business Process Manager V8.0. The call center supervisor would like to know how long it takes the customer service representatives to answer the customer requests before passing the request to the engineering department to provide the service. What should the BPM analyst recommend to address the measurement reporting requirement?
Correct Answer: A
Question 2
A company needs to improve their Hiring Process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" Analysis with the process stakeholders.
Identify the "Non-Value Add" activities in this process.
Identify the "Non-Value Add" activities in this process.
Correct Answer: D
Question 3
During the Process Discovery phase, the BPM analyst needs to schedule and plan for the Process Improvement and Discovery Workshop (PIDW). In planning the PIDW, what activities should the BPM analyst include on the agenda in addition to the following? 1. Prepare workshop participants. 2. Introduce BPM. 3. Identify business case overview. 4. Determine business impact.
Correct Answer: C
Question 4
A BPM analyst is conducting interviews with the participants of a business process. What feedback about the process should the BPM analyst look out for that might not be obvious in an as-is process diagram?
Correct Answer: B
Question 5
A BPM analyst is approached by the BPM solution architect and asked to provide inputs to a rough order magnitude (ROM) estimate needed to further assess the implementation effort. What information must the BPM analyst provide to the BPM solution architect to assist with this effort?
Correct Answer: A
Question 6
The Human Resource (HR) Department wants to improve 4 of their processes using Business Process Management Software (BPMS).
The 4 processes are:
1.Recruitment
2.New Hire Orientation
3.Benefits Enrollment
4.Performance Evaluation.
The Human Resource (HR) Department has a limited budget and is pressured from head office to provide value to the business as soon as possible.
The BPM analyst worked with the HR team and completed the effort impact matrix for these 4 processes in order to identify a suitable process candidate Based on the Exhibit, which process should the BPM analyst recommend?
The 4 processes are:
1.Recruitment
2.New Hire Orientation
3.Benefits Enrollment
4.Performance Evaluation.
The Human Resource (HR) Department has a limited budget and is pressured from head office to provide value to the business as soon as possible.
The BPM analyst worked with the HR team and completed the effort impact matrix for these 4 processes in order to identify a suitable process candidate Based on the Exhibit, which process should the BPM analyst recommend?
Correct Answer: B