Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) (3M00030A) Free Practice Test

Question 1

Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ("Partner" or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy? (Select one.)

A. Improper influencing of a foreign public official to secure business from any source.

B. No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small-Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the

Correct Answer: A

Question 2

HOTSPOT
Match the Avaya Contact Center Select deployment option to its customer benefits. (For each benefit statement on the left, select the corresponding deployment option from the drop-down list on the right.)

Correct Answer:

Question 3

For the Avaya Contact Center Select Admin and Supervisor Client Software, which operating systems are compatible? (Select five.)

A. Windows Server 2008 Release 2, Enterprise Edition 64-bit

B. Windows 8.1

C. Windows Server 2008 Release 2, Enterprise Edition 32-bit

D. Windows XP

E. Windows Server 2008 Release 2, Standard Edition 32-bit

F. Windows 7 32-bit

G. Windows Server 2008 Release 2, Standard Edition 64-bit

H. Windows 8.0

I. Windows 7 64-bit

Correct Answer: A,C,D,E,G

Question 4

Which are three attributes of the User Synchronization Service in Avaya Contact Center Select (ACCS)? (Select three.)

A. It supports bi-directional sync

B. It does not support bi-directional sync

C. Sync Service only talks to the primary IP Office

D. It pulls details about the updated agent from ACCS via the open web services

Correct Answer: A,B,C

Question 5

Which of the following are deployment options for Avaya Contact Center Select (ACCS)? (Select three.)

A. ACCS Small Server Deployment Option

B. ACCS Hardware Appliance Deployment Option

C. ACCS Software Appliance Deployment Option

D. ACCS DVD Deployment Option

Correct Answer: A,B,C

Question 6

Avaya Contact Center Solutions for IP Office including Avaya IP Office Contact Center and Avaya Contact Center Select are solutions optimized for IP Office software.

A. False

B. True

Correct Answer: B

Question 7

Which statements speak to the value of Avaya Contact Center Select? (Select two.)

A. It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.

B. It offers an optimized template proposal for the Midmarket which is scalable up to the enterprise market, and provides one investment stream across all market segments

C. It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.

Correct Answer: B,C

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Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) (3M00030A) Free Practice Test