Avaya Aura® Contact Center Solution Design Exam (33810X) Free Practice Test

Question 1

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A. Avaya IX™ Workspaces

B. Avaya Agent Desktop a

C. Avaya one-X® Agent Desktop

D. Avaya IX™ Workplace

Correct Answer: A,B

Question 2

AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A. Administrator

B. Manager

C. Agent

D. Supervisor

Correct Answer: D

Question 3

Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A. By using Sales Force Updates

B. By using Create Proposal SSR

C. By using Create Upload Order SSR

D. By using Create Order

Correct Answer: A

Question 4

Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A. Avaya Support

B. Avaya Professional Services

C. Avaya technical staff

D. Avaya Development team

Correct Answer: D

Question 5

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

B. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

C. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

D. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

Correct Answer: B

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Avaya Aura® Contact Center Solution Design (33810X) Free Practice Test