Avaya Aura® Call Center Elite Support Exam (7492X) Free Practice Test

Question 1

A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?

A. Use the list history command in the Communication Manager

B. Use the System Maintenance > Reports >Error Log report in the Call Management System

C. Use the display events command in the Communication Manager

D. Use the Exceptions > Reports > Vector Exceptions in the Call Management System

Correct Answer: C

Question 2

What wouldtrigger a vector event error?

A. When vector processing reaches the- maximum 100 steps allowed

B. Misdirected calls

C. Call Denial

D. When vector processing reaches the maximum 1000 steps allowed

Correct Answer: D

Question 3

What mustbe administered In the route pattern for a multi-site Best Service(Services Routing (HSR) application?

A. The trunk group must be H.323.

B. The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank.

C. The FRL settings do not apply to HSR.

D. Set TSC to y and set CA-TSC to "as needed".

Correct Answer: B

Question 4

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

A. Percent Allocation in the Business Advocate feature must be enabled.

B. Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

C. The BSR Application ID must be set in the VDN form.

D. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

Correct Answer: A

Question 5

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?

A. Traffic reports

B. Trace files

C. System files

D. Log files

Correct Answer: A

Question 6

How can an installer identify if a customer has the Call Center Elite package?

A. Check the System-Parameters Customer-Options Form and look for the "EAS" field.

B. Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.

C. Check the Feature-Related System Parameters and look for the "Call Center Elite" field.

D. Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.

Correct Answer: A

Question 7

In a multi-site BSR configuration, with 2 remote location site BSR Application form?

A. 2 status poll VDN and 2 Interflow VDN

B. 1 status poll VDN and 2 interflow VDN

C. 1 status poll VDN and 1 interflow VDN

D. 3 Status poll VDN and 2 Interflow VDN

Correct Answer: C

Question 8

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A. It enables routing of calls to the agent that is most idle.

B. It allows for dynamic reporting of call center activities in custom methods.

C. It provides conditional routing of calls to agent queues.

D. It dynamically matches a customer to an optimal agent.

E. It uses advanced algorithms to efficiently route calls to agents.

Correct Answer: D,E

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 9

Refer to the exhibit.

What are three reasons for turning on "Net Redir" = y? (Choose three.)

A. Network Call Deflection does not use ISDN messaging.

B. It increases trunk usage and costs.

C. It supports route-to number~rl23658888.

D. It decreases trunk usage and costs.

E. It supports Network Call Transfer.

Correct Answer: B,D,E

Welcome to TestSimulate

Avaya Aura® Call Center Elite Support (7492X) Free Practice Test