Apple Service Fundamentals (SVC-16A) Free Practice Test

Question 1

You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A. Remove the thermal module.

B. Remove the SSD carrier

C. Install the battery cover.

D. Remove the battery.

Correct Answer: D

Question 2

Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?

A. Power supply cable

B. Backplane board

C. Front panel board

D. Power supply

Correct Answer: B

Question 3

Which of the following tools is a quick system-level diagnostic test used to verify module presence and sensor readings?

A. Cooling System Diagnostic (CSD)

B. Apple Service Diagnostic (ASD)

C. Mac Resource Inspector (MRI)

D. Notebook Adapter Diagnostic (NAD)

Correct Answer: B

Question 4

Examine the image.

What is this service fixture used for when repairing an iMac (Late 2012)?

A. It is required for the proper alignment of the iMac LCD panel to the rear housing.

B. It is used to support the logic board when removed from the iMac.

C. It is used to protect the iMac housing from damage.

D. It supports a VESA mount adapted iMac when it is being serviced.

Correct Answer: D

Question 5

Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?

A. Measure amount of ESD voltage in the area.

B. Measure amount of AC volts going to the hard drive or SS

C. Measure logic board battery voltage.

D. Measure digital signals on the main processor.

Correct Answer: B

Question 6

To help define if an issue is in the Environmental problem space, which question can you ask your customer?

A. Have you updated your software?

B. Could you show me how you use your Mac?

C. Did you add any memory to this Mac?

D. Do you have this issue on all Wi-Fi networks?

Correct Answer: B

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Apple Service Fundamentals (SVC-16A) Free Practice Test