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Apple Macintosh Service Sample Questions:

1. On a MacBook Pro, Safe Sleep ensures that _____.

A) any open IP ports from services are closed before putting the machine to sleep
B) data stored in main memory will not be lost should the system shut down due to power loss while the machine is asleep
C) the machine is locked with a configured password after a specified amount of time
D) the user is prompted to save documents in any open applications before machine is put to sleep using the Sleep command from the Apple menu

2. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Knowledge Base
B) Discussions
C) Downloads
D) User's manual

3. What is the main function of Server Monitor?

A) It monitors the Mac OS X Server operating system and reports on any unauthorized users.
B) it executes a full suite of diagnostics on all internal Xserve hardware.
C) It provides detailed status of Xserve hardware functionality.
D) It provides the video driver software to support connection of an Apple Cinema display to an Xserve running Mac OS X Server.

4. Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

A) Check for signal interference.
B) Verify Bluetooth peripheral hardware batteries are charged.
C) Make sure Bluetooth is turned on.
D) Update Bluetooth software on the Mac.
E) Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.

5. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) What version of AppleWorks are you using?
B) Is your Mac connected to a network?
C) Can you open other AppleWorks files?
D) Can you open any files?

Solutions: