ACSS Small and Medium Enterprise (SME) Communications (3000.2) Free Practice Test

Question 1

In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A. Advanced

B. User

C. Log On

D. Dependencies

E. General

Correct Answer: C

Question 2

The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?

A. http://192.168.42.100:8080/inyama/inyama.html

B. https://localhost/CCRWebAgent

C. http://192.168.42.100:8888

D. http://localhost/CCRWebAgent

E. http://192.168.42.100/CCRWebClient

Correct Answer: E

Question 3

Which two are power options for IP telephones on the IP Office? (Choose two.)

A. Class "B" 24 Volt power supply

B. Class "A" 24 volt power supply

C. Power over Ethernet switch conforming to 802.3af standards

D. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup

Correct Answer: C,D

Question 4

You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

A. IP Office Preferred Edition and IP Office Advanced Edition

B. IP Office Basic Edition

C. IP Office Preferred Edition

D. IP Office Essential Edition

E. IP Office Advanced Edition

Correct Answer: D

Question 5

Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?

A. ITWLinx towerMAX DS/2

B. ITWLinx towerMAX SCL/8

C. Analog surge protector

D. IP Office Barrier Box

Correct Answer: D

Question 6

A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.

B. Open SysMonitor Trace 20091212 130001, and search for 13:12.

C. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.

D. Open SysMonitor Trace 20091212 140001, and search for 13:12.

Correct Answer: D

Question 7

A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A. POP3

B. IMAP

C. MAPI

D. HTTP

Correct Answer: B

Question 8

A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A. Re-install the IP Office Professional License.

B. Remove the Embedded Voicemail Card.

C. Upgrade the system to the current GA software.

D. Remove the daughter boards.

E. Default the IP Office.

Correct Answer: D

Question 9

Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)

A. A valid CCR Agent license must be installed in the IP Office configuration.

B. User must be a member of a hunt group.

C. Force Account Code must be checked on the user's Supervisor tab.

D. Forced Login Code must be entered on the user's Supervisor tab.

E. CCR Agent must be checked on the user's Supervisor tab.

Correct Answer: A,D,E

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Avaya ACSS Small and Medium Enterprise (SME) Communications (3000.2) Free Practice Test