Download Salesforce : Salesforce-Loyalty-Management Questions & Answers as PDF & Test Software
Updated: Oct 14, 2026
No. of Questions: 106 Questions & Answers with Testing Engine
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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-loyalty-management-ap---AP-212
Salesforce Salesforce-Loyalty-Management Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Loyalty Management Accredited Professional Exam |
| Exam Number: | Salesforce-Loyalty-Management |
| Exam Duration: | 90 minutes |
| Exam Price: | $150 USD |
| Related Certifications: | Salesforce Loyalty Management Accredited Professional |
| Certificate Validity Period: | 24 months |
| Real Exam Qty: | 60 |
| Passing Score: | 70 |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English |
| Sample Questions: | Salesforce Salesforce-Loyalty-Management Sample Questions |
| Exam Way: | Online proctored or Onsite at a testing center |
| Pre Condition: | Candidates should have experience with Salesforce administration and implementation of Loyalty solutions. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Loyalty-Management-Accredited-Professional-Exam-Guide |
Salesforce Loyalty Management Accredited Professional Sample Questions:
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Contact page
- B. Account page
- C. Loyalty Program Member Related List
- D. Loyalty Program Member page
- E. Transaction Journal
Correct Answer: C,D,E 🗳️
Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Develop a custom component
- B. Create formula fields on Case Object
- C. Create a Screen Flow
- D. Embed Loyalty Member Profile Cards
Correct Answer: D 🗳️
Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earnpoints in real-time with every purchase made.
How can this be built into Salesforce?
- A. Create an schedule process to call the external system.
- B. Create customer web service with Order Object
- C. Create with the external system to create Transaction Journals.
- D. Download an app from the AppExchange to connect Salesforce and the external system.
Correct Answer: C 🗳️
Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).
An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?
- A. The Currency type field must correspond to qualifying.
- B. The Loyalty tier group field ispopulated.
- C. The qualifying point reset date, period, and frequency are set on the tier group.
- D. The currency type field must correspond to non-qualifying.
Correct Answer: C 🗳️
Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
- A. Create a custom text field in Transaction Journal object to save the order purchased by the client.
- B. Use standard Order Lookup on the Loyalty Ledger object
- C. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
- D. Use the standard Order Lookup of the Transaction Journal Object
Correct Answer: D 🗳️
Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).
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