Download WGU : Organizational-Behavior Questions & Answers as PDF & Test Software
Updated: May 31, 2026
No. of Questions: 42 Questions & Answers with Testing Engine
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WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
A) Satisfying goals and smoothing
B) Compromise and superordinate goals
C) Confrontation and smoothing
D) Smoothing and confrontation
2. Employee A noticed that Employee B was late for work, and A's perception of why B was late will determine what action A takes in this situation. Considering attribution theory, which factors will determine A's perception regarding whether B's behavior was internally or externally caused?
A) Problem, criteria, and alternatives
B) Situation, attributes, and alternatives
C) Distinctiveness, consensus, and consistency
D) Creativity, relationships, and expertise
3. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
A) Physically isolate the group
B) Make the group larger
C) Establish more rigid roles for group members
D) Increase the difficulty of becoming a group member
4. After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?
A) Two factor theory
B) Maslow's hierarchy of needs
C) Bigelow's three factor theory
D) X and Y hierarchy
5. Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?
A) Task structure
B) Leader-member exchange
C) Position power
D) Leader-member relations
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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