Download Microsoft : MS-220 Questions & Answers as PDF & Test Software
Updated: Sep 04, 2026
No. of Questions: 107 Questions & Answers with Testing Engine
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Following is the info about the Passing Score, Duration & Questions for the Microsoft MS-220 Exam
Languages: English
The passing score: 700
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
Microsoft MS-220 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Exam Format: | Multiple-choice, Multiple-answer |
| Exam Duration: | 150 minutes |
| Available Languages: | English, Chinese (Simplified) |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 (scale 1000) |
| Exam Price: | $165 USD (varies by region) |
| Recommended Training: | Microsoft Learn Study Guide |
| Exam Registration: | Microsoft Exam Registration Pearson VUE |
| Sample Questions: | Microsoft MS-220 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers; exam retired July 31, 2023 |
| Pre Condition: | No formal prerequisites; recommended experience with Exchange Online, PowerShell, and hybrid environments |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-220/ |
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Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot hybrid and migration issues | 10-15% | - Address coexistence and free/busy sharing problems - Troubleshoot mailbox migration batches and failures - Fix directory synchronization issues - Resolve hybrid configuration wizard and connectivity problems |
| Topic 2: Troubleshoot mail client issues | 20-25% | - Resolve Outlook connectivity and profile issues - Fix mobile device and ActiveSync problems - Address mailbox settings and calendar sharing issues - Troubleshoot Outlook on the web access and functionality |
| Topic 3: Troubleshoot compliance and retention issues | 25-30% | - Manage retention policies and retention labels - Resolve eDiscovery and content search problems - Troubleshoot in-place holds and litigation holds - Address data loss prevention (DLP) issues |
| Topic 4: Troubleshoot Exchange Online configuration issues | 15-20% | - Resolve permissions and access control problems - Troubleshoot email address policies and accepted domains - Fix mailbox database and quota issues - Manage mailbox and recipient configuration |
| Topic 5: Troubleshoot mail flow issues | 20-25% | - Troubleshoot mail flow rules and routing issues - Address issues with attachments and Defender for Office 365 - Resolve send/receive failures, delays, and NDRs - Interpret message headers and message trace results |
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