Download Microsoft : MB2-868 Questions & Answers as PDF & Test Software
Updated: May 28, 2026
No. of Questions: 102 Questions & Answers with Testing Engine
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Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. When scheduling services in Microsoft Dynamics CRM 2011, where do you define the resources required to perform a service?
A) in the resource selection rules
B) in the user record
C) in the service activities
D) in the resource group
2. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that apply.)
A) The activities can be assigned to a specific user.
B) The activities can be assigned to a team.
C) The activities can be assigned to you.
D) The activities can be assigned to the owners of the lead records.
E) The activities can be assigned to a list of users.
3. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?
A) Convert the email message into a lead.
B) Create a new lead from the Regarding lookup of the email message.
C) Create a new lead and set a connection to the email message.
D) Create a new lead, attach the email message to the lead, and then save the lead.
4. You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?
A) Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
B) Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.
C) Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
D) Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.
E) Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
5. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?
A) Convert the email message into a lead.
B) Create a new lead from the Regarding lookup of the email message.
C) Create a new lead and set a connection to the email message.
D) Create a new lead, attach the email message to the lead, and then save the lead.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,C,D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
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