Updated: Jul 29, 2026
No. of Questions: 26 Questions & Answers with Testing Engine
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Career Benefits
Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.
| Certification Vendor: | EXIN / PeopleCert (ITIL Framework) |
| Exam Name: | ITIL Service Capability Operational Support and Analysis Exam |
| Exam Number: | ITILSC-OSA |
| Related Certifications: | ITIL Foundation Certificate in IT Service Management ITIL Service Capability SOA Other ITIL Intermediate Capability Modules |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% (28/40) |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Real Exam Qty: | 8 |
| Sample Questions: | EXIN ITILSC-OSA日本語 Sample Questions |
| Exam Way: | Proctored exam (scenario-based multiple choice) taken at an authorized test center or online via an accredited testing partner.:contentReference[oaicite:1]{index=1} |
| Pre Condition: | Must hold ITIL Foundation Certificate in IT Service Management (or equivalent) to be eligible to sit the exam; formal training from an accredited provider is recommended.:contentReference[oaicite:0]{index=0} |
| Official Syllabus URL: | https://www.exin.com/itil-certification/ |
Those required to pass the ITILSC-OSA exam are in IT professions such as applications support, configuration manager, availability manager, IT operations manager, and network support. There are also those like database administrator and network control & operation. If you are concerned with the OSA processes alongside functions and require an intensive awareness of how such areas can contribute to enhancing the quality in support of IT services in a given organization, then it is sensible to apply for such an exam. However, anyone else can take it based on his/her objectives and goals for his/her career. Passing the ITILSC-OSA exam leads to the ITIL Operational Support and Analysis certificate.
| Section | Objectives |
|---|---|
| Topic 1: Service Desk | - Service Desk Function
|
| Topic 2: Event Management | - Event Management Process
|
| Topic 3: Technology and Implementation Considerations | - Technology in OSA
|
| Topic 4: Request Fulfilment | - Request Fulfilment Process
|
| Topic 5: Functions and Roles | - Operational Roles & Functions
|
| Topic 6: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Topic 7: Incident Management | - Incident Management Process
|
| Topic 8: Problem Management | - Problem Management Process
|
| Topic 9: Access Management | - Access Management Process
|
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