Download EXIN : ITIL Questions & Answers as PDF & Test Software
Updated: Jun 30, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Foundation (V4) Sample Questions:
1. In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant
A) 1 and 4
B) 1 and 2
C) 2 and 3
D) 3 and 4
2. Which ITIL concept describes governance?
A) The seven guiding principles
B) The four dimensions of service management
C) The service value system
D) The service value chain
3. Which skill is an essential part of the 'service level management' practice?
A) Diagnosis
B) Listening
C) Technical knowledge
D) Problem analysis
4. Which practice may involve the initiation of disaster recovery?
A) Service level management
B) Incident management
C) Service request management
D) IT asset management
5. Which is a description of service provision?
A) A way to help create value by facilitating outcomes that service consumers need
B) Cooperation between two organizations to ensure that a service delivers value
C) Activities that an organization performs to deliver services
D) A formal description of one or more services, designed to address the needs of a service consumer
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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