Download EXIN : ISO20KF Questions & Answers as PDF & Test Software
Updated: Sep 02, 2026
No. of Questions: 116 Questions & Answers with Testing Engine
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EXIN ISO20KF Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN ISO/IEC 20000 Foundation (ISO20KF) |
| Exam Number: | ISO20KF |
| Exam Format: | Multiple choice |
| Available Languages: | English, Dutch, French, German, Spanish |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (typically 26/40 correct answers) |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Lifetime (no expiry) |
| Related Certifications: | IT Service Management ISO/IEC 20000 Foundation |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Website |
| Sample Questions: | EXIN ISO20KF Sample Questions |
| Exam Way: | Online proctored or onsite exam via accredited EXIN test providers |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT service management is recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-iso-iec-20000-foundation/ |
EXIN ISO20KF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Level Management | - Service reporting and monitoring - Service Level Agreements (SLA) |
| Service Management System (SMS) | - ISO/IEC 20000 structure and purpose - PDCA (Plan-Do-Check-Act) cycle in service management |
| Service Management Processes | - Release and deployment management - Control processes (incident, problem, change management) - Service delivery processes |
| Continual Improvement | - Improvement of service quality and processes - Measurement and performance evaluation |
EXIN ISO / IEC 20000 Foundation Sample Questions:
Question 1
What is the recommendation with regard to the implementation of an emergency Change?
A. Where possible the Change process should be followed.
B. There is a separate process for emergency Changes.
C. The Change process should be completely bypassed.
D. Only the senior manager should authorize emergency Changes.
Question 2
What is the purpose of a Problem review?
A. To restore the service to normal operating conditions as soon as possible
B. To provide expert help on risk assessment for optimization of security procedures
C. To seek improvements to the process and to prevent recurrence of Incidents or mistakes
D. To prevent computer systems from having too limited disk space so that capacity problems will not occur
Question 3
What is the objective of the Service Continuity and Availability Management processes?
A. to ensure agreed effective communication towards Customers
B. to ensure that agreed Service Continuity and Availability commitments to providers can be met in all circumstances
C. to ensure that agreed Service Continuity and Availability commitments to Customers can be met in all circumstances
D. to ensure that agreed levels of service commitments to Customers can be met in all circumstances
Question 4
What is a responsibility of the Service Provider with regard to Supplier Management as defined in ISO/IEC 20000-1:2005?
A. to ensure that supplier processes and procedures are defined where outsourced
B. to ensure that a process exists for the procurement of suppliers
C. to ensure that Service Level Agreements (SLAs) with suppliers are aligned with SLAs of the business
D. to ensure that subcontracted suppliers meet contractual requirements in all circumstances
Question 5
What can be improved by achieving quality objectives?
A. relationship with unauthorized parties
B. effectiveness of the service
C. personal satisfaction of the Configuration Manager
D. relationship with interested suppliers
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: B |
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