Download EXIN : EX0-101 Questions & Answers as PDF & Test Software
Updated: Oct 22, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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EX0-101 Practice Q&A's
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EXIN EX0-101 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation V 3.0 & ITIL Foundation |
| Exam Number: | EX0-101 |
| Exam Price: | $150–$250 USD / €130–€220 EUR |
| Passing Score: | 65% (26 out of 40) |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime (no expiration) |
| Related Certifications: | ITIL V3 Master ITIL V3 Expert ITIL V3 Intermediate |
| Exam Format: | Multiple choice, Closed-book |
| Exam Duration: | 60 (75 for non-native language) |
| Available Languages: | English, Polish, Japanese, French, Dutch, Chinese, German, Spanish, Portuguese |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Anywhere Online Exam EXIN Official Registration |
| Sample Questions: | EXIN EX0-101 Sample Questions |
| Exam Way: | Online proctored (EXIN Anywhere) or in-person at authorized test centers |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://www.exin.com/en/exams/ex0-101-itil-foundation-v3 |
EXIN EX0-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Operation | 20% | - Incident Management - Request Fulfillment - Problem Management - Access Management - Purpose, Goals and Objectives - Service Desk, Technical, Application and IT Operations Management |
| Service Design | 20% | - Supplier Management - Service Level Management - Service Catalog Management - Availability Management - Information Security Management - Purpose, Goals and Objectives - Capacity Management |
| Continual Service Improvement | 10% | - Seven-Step Improvement Process - CSI Approach and Metrics - Purpose, Goals and Objectives |
| Service Strategy | 15% | - Financial Management for IT Services - Service Portfolio Management - Demand Management - Purpose, Goals and Objectives |
| Service Management as a Practice | 15% | - Good Practice and ITIL - Concept of Service and Service Management - Processes, Functions, Roles and Responsibilities |
| Service Transition | 20% | - Release and Deployment Management - Change Management - Purpose, Goals and Objectives - Knowledge Management - Service Asset and Configuration Management |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
- A. To design and build processes which will meet business needs
- B. To decide how IT will engage with suppliers during the service lifecycle
- C. To deliver and manage IT services at agreed levels to business users and customers
- D. To proactively prevent all outages to IT services
Correct Answer: C 🗳️
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
- A. Service asset and configuration management
- B. Problem management
- C. Service catalogue management
- D. Event management
Correct Answer: D 🗳️
Who is responsible for defining metrics for change management?
- A. The service owner
- B. The change advisory board (CAB)
- C. The continual service improvement manager
- D. The change management process owner
Correct Answer: D 🗳️
Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations
- A. 2 and 3 only C
- B. 1 and 2 only
- C. 1 and 3 only
- D. All of the above
Correct Answer: A 🗳️
The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
- A. People, process, partners, performance
- B. Performance, process, products, plans
- C. People, products, plans, partners
- D. People, process, products, partners
Correct Answer: D 🗳️
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