Download ServiceNow : CIS-ITSM日本語 Questions & Answers as PDF & Test Software
Updated: Sep 12, 2026
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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Price: $150 (USD)
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam type: Multiple Choice Questions
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Duration: 90 minutes
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Code: ServiceNow CIS-ITSM Certification Exam
Number of Questions: 65 Questions
ServiceNow CIS-ITSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Exam Price: | $450 USD |
| Exam Duration: | 90 minutes |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Related Certifications: | Certified Implementation Specialist - Data Foundations (CMDB & CSDM) ServiceNow Certified System Administrator Certified Implementation Specialist - IT Operations Management |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers), Scenario-based questions |
| Recommended Training: | ServiceNow ITSM Implementation Training CIS-ITSM Official Blueprint & Study Guide |
| Exam Registration: | Pearson VUE ServiceNow Learning Portal |
| Sample Questions: | ServiceNow CIS-ITSM日本語 Sample Questions |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Change and Release Management: 25%
- Problem Management: 10%
- Knowledge Management: 10%
- Request Fulfillment Management: 25%
- Incident Management: 25%
- Configuration Management Database: 5%
For each ITSM application, the candidate must know the following for each module
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
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