Download SAP : C-C4H510-04 Questions & Answers as PDF & Test Software
Updated: Sep 14, 2026
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C-C4H510-04 Exam Certification Details:
| Languages: | English |
| Level: | Associate |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Exam: | 80 questions |
| Duration: | 180 mins |
| Cut Score: | 63% |
SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
SAP C-C4H510-04 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Number: | C-C4H510-04 |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple Response, Scenario-based, Multiple Choice |
| Passing Score: | 63% |
| Real Exam Qty: | 80 |
| Exam Price: | $500 USD (varies by region) |
| Related Certifications: | SAP Certified Application Associate - SAP Cloud for Customer |
| Certificate Validity Period: | 5 years |
| Recommended Training: | SAP Service Cloud 2011 Academy |
| Exam Registration: | SAP Training Shop Pearson VUE |
| Sample Questions: | SAP C-C4H510-04 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; basic knowledge of SAP Cloud for Customer recommended |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h510_04-sap-certified-application-associate--sap-service-cloud-2011-g/ |
SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contracts and Case Management | <8% | - Case management processes - Service contract setup |
| Topic 2: Data Management | 8%-12% | - Master data handling - Data migration templates - Mass data maintenance |
| Topic 3: User Management | 8%-12% | - Business roles and user setup - Data restrictions and access control - Notification process configuration |
| Topic 4: Service Objects | >12% | - Installed Base and usage in service tickets - Warranty Management - Registered Products and usage in service tickets |
| Topic 5: Personalization and Extensibility | <8% | - UI personalization - Extensibility options |
| Topic 6: Basic Setup Settings | 8%-12% | - Fine-tuning configuration - Implementation basics |
| Topic 7: Reporting | <8% | - Standard reports and dashboards - Integration with Microsoft Excel |
| Topic 8: Communication Channel and Knowledge Base | 8%-12% | - Supported communication channels - Knowledge base setup and usage |
| Topic 9: Service Elements and Notification | 8%-12% | - Conditions and actions configuration - Workflow setup |
| Topic 10: Maintenance Plan | <8% | - Scheduling and execution - Maintenance plan configuration |
| Topic 11: Service Business Process | 8%-12% | - Service ticket lifecycle - Work distribution rules - Service levels and categories - Time recording and fulfillment |
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