Download Avaya : 6201-1 Questions & Answers as PDF & Test Software
Updated: Aug 27, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Real Exam Qty: | 55 |
| Related Certifications: | Avaya Aura Certification Track Avaya Contact Center Certification |
| Exam Price: | $49.98 - $59.98 (varies by provider) |
| Available Languages: | English |
| Exam Format: | Multiple Choice Questions |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Computer-based exam (online or test center, depending on Avaya certification provider) |
| Pre Condition: | Recommended familiarity with Avaya Aura Communication Manager and basic contact center concepts |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Aura Communication Manager Fundamentals | - System architecture and components - Administration and configuration basics - Call processing and routing |
| Contact Center Configuration | - Call distribution strategies (e.g., BSR) - Routing policies and call handling - Agent and skill administration |
| Avaya Call Management System (CMS) | - ACD reporting and historical data - CMS architecture and connectivity - CMS administration and maintenance |
| Integration and Troubleshooting | - CM and CMS connectivity setup - Logging and system verification - Network and system diagnostics |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question 1
What is the term of an extension that routes calls to specific vector?
A. Vector Routing Number (VRN)
B. Vector Directory Number (VDN)
C. Hunt Group Number (HGN)
D. Routing Directory Number (RDN)
Question 2
Which communication manager option on the communication manager gives the customer call centre capabilities?
A. Expert Agent Selection (EAS)
B. Best Service Routing (BSR)
C. Automatic Call Distribution (ACD)
D. Least Occupied Agent (LOA)
Question 3
After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?
A. /var/log/cms_nstall.log
B. /var/adm/messages
C. /tmp/install.log
D. /cms/install/canfig.sog
E. /cms/install/logdir/adminlog
Question 4
A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
B. Only the switch release in the CMS needs to be changed to CM6.
C. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
D. It is not necessary far either the reporting adjunct or the switch release to change.
Question 5
What is the purpose of class of service (COS) administration of Contact Centre?
A. COS ensures that the most skilled agent receives calls first.
B. COS restricts the calls a user can make and receive.
C. COS is used to restrict calls between incoming and outgoing trunk groups.
D. COS defines which features an agent may access.
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: E | Question 4 Answer: C | Question 5 Answer: D |
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