Download Avaya : 2M00001A Questions & Answers as PDF & Test Software
Updated: May 29, 2026
No. of Questions: 71 Questions & Answers with Testing Engine
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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?
A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center
2. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)
A) UK
B) Australia
C) Canada
D) India
E) Germany
F) US
G) New Zealand
3. Which statements are value propositions of Avaya Contact Center Select? (Select two.)
A) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
B) It enables the company to apply common branding (splash screen, labeling, etc.) and a similar look and feel.
C) It can host both outbound campaigns and communication, as well as. self-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
4. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?
A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center
5. If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?
A) Avaya Contact Center Select
B) Avaya Outbond Contact Express
C) Avaya IP Office Contact Center
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,C,D,E,F,G | Question # 3 Answer: A,D | Question # 4 Answer: B | Question # 5 Answer: A |
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