Download IBM : 000-591 Questions & Answers as PDF & Test Software
Updated: Aug 31, 2026
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IBM 000-591 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 |
| Exam Number: | C2010-591 |
| Related Certifications: | IBM Certified Solution Designer - Tivoli Service Delivery and Process Automation Solutions |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Passing Score: | 62% |
| Exam Price: | USD 100 |
| Real Exam Qty: | 50 |
| Exam Format: | Multiple choice |
| Sample Questions: | IBM 000-591 Sample Questions |
| Exam Way: | Pearson VUE testing center or approved online testing delivery |
IBM 000-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tivoli Service Delivery and Process Automation Overview | - Service Delivery and Automation Solutions - Tivoli Service Management Concepts - Business Value and Solution Benefits |
| Topic 2: Tivoli Solution Components | - IBM Tivoli Process Automation Engine - IBM Tivoli Asset and Configuration Management Solutions - IBM Tivoli Service Request Manager |
| Topic 3: Process Automation Capabilities | - Workflow Automation - Integration and Orchestration - Business Process Automation |
| Topic 4: IBM Tivoli Service Delivery Solutions | - Incident and Problem Management - Change and Configuration Management - Service Request Management |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Question 1
Why is the corporate vision and strategy important for a high level requirements document?
A. It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
B. It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.
C. It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
D. It provides an understanding of how current IT asset and service management processes support these requirements.
Question 2
A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?
A. Buy an additional 5,000 end user licenses
B. Build a separate instance of IBM SmartCloud Control Desk
C. Buy an IBM SmartCloud Control Desk for Internal Service Provider license
D. Define the new users in the existing IBM SmartCloud Control Desk
Question 3
What is one benefit of IBM Tivoli Provisioning Manager (TPM)?
A. TPM has powerful and agentless discovery technology which can discover assets and asset relationships in realtime.
B. TPM can automate best practices for common data center activities in support of change and release management processes.
C. TPM is supplied with an integrated configuration management database which can be used as a foundation for an unaligned provisioning solution.
D. TPM has a self-service catalog which can be offered out-of-the-box to customers who need to reduce their time to market new services.
Question 4
What are three types of changes in the Changes application? (Choose three.)
A. Planned Change
B. Emergency Change
C. Critical Change
D. Normal Change
E. Scheduled Change
F. Standard Change
Question 5
A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?
A. Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
B. Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
C. There are no special limitations. All required language supports can be installed using the product installation media.
D. If using MS SQL, only one language support can be installed -- either English or non-English.
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: B,D,F | Question 5 Answer: A |
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