Updated: Jul 27, 2026
No. of Questions: 164 Questions & Answers with Testing Engine
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| Certification Vendor: | IBM |
| Exam Name: | Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions 2009 |
| Exam Number: | 000-028 |
| Certificate Validity Period: | No fixed expiration (IBM policy); exam retired |
| Real Exam Qty: | 55 |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90 minutes |
| Passing Score: | 67% |
| Related Certifications: | IBM Tivoli Service Availability and Performance Management |
| Exam Price: | Approx. $200 USD / ¥18,900 JPY |
| Available Languages: | English |
| Recommended Training: | IBM Education - Tivoli Fundamentals Courses |
| Exam Registration: | Prometric Testing |
| Sample Questions: | IBM 000-028 Sample Questions |
| Exam Way: | Proctored computer-based test at Prometric test centers |
| Pre Condition: | Basic knowledge of IT infrastructure, system administration, and service management concepts; no mandatory prerequisite exams |
| Official Syllabus URL: | Retired, official IBM page no longer available |
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Components | 25% | - Tivoli Monitoring architecture - Event and performance data flow - Tivoli Composite Application Manager components |
| Planning and Requirements Gathering | 20% | - Infrastructure and environment considerations - Scalability and deployment planning - Defining monitoring and availability requirements |
| Implementation and Configuration | 20% | - Agent installation and configuration - Integration between Tivoli products - Policy and threshold setup |
| Solution Overview and Concepts | 20% | - Service availability and performance management principles - Business drivers and solution value - IBM Tivoli product portfolio positioning |
| Monitoring, Reporting and Maintenance | 15% | - Creating reports and dashboards - Basic troubleshooting and system maintenance - Viewing real-time performance and availability data |
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